At Wealth & Retirement Solutions (WRS), we recognise the importance of your personal information. We appreciate that you may have concerns about your privacy and about the confidentiality and security of your personal information. WRS is committed to providing you with the highest quality of financial services within a secure and private environment. Information is only collected if we consider it is necessary to deliver you the best possible advice.
New privacy laws apply to the private sector from 12 March 2014 as a result of the Privacy Amendment (Private Sector) Act 2000. These laws regulate among other matters, the way organisations collect, use disclose, keep secure and give people access to their personal information.
WRS and the National Privacy Principles.
WRS will collect information that is necessary to provide financial planning services to you. We will endeavor to collect personal information in a lawful and non-obtrusive way. The type of personal information that WRS collects and maintains generally comprises:-
• Name, address, contact details (including phone, fax, e-mail)
• Personal Profile – including objectives, needs and financial situation
• Tax Details – including objectives, needs and financial situation
• Tax Details – including Tax Numbers, ABN & GST information where applicable
• Identification documents – eg. Birth Certificate, Drivers Licence, Passport
• Bank Account/s, Stockbroker Accounts/s and Investment/s Details.
WRS will only use and disclose personal information about the individual for the purpose for which it was collected, unless consent has been obtained to use the information for additional purposes. Exceptions to this include where disclosure is:-
• Required by law
• Reasonably necessary to assist a law enforcement agency
• Auditors, Accountants, Legal Advisers or Consultants or where required for the purposes of administration of Self – Managed Superannuation Funds.
You may ask us to provide you with access to the personal information that we hold about you unless there is an exception which applies under the Privacy Act. We will deal with any request from you to obtain access to your personal information within a reasonable time. If we refuse to provide you with access to your personal information, we will provide you with reasons for the refusal.
If you wish to gain access to your personal information or if you have any questions about what sort of personal information we hold and for what purposes and how we collect, hold, use and disclose that information, please contact us at (07) 3319 4888.
Specifically, WRS disclose information to Xplan, our financial planning software provider, Google Professional, our online storage facility, JC Consulting, our paraplanners from time to time, Astute (financial planning modelling software), My prosperity (budgeting software), Super Records (paraplanning from time to time), Advsr Commission Software, WRS Licensee Pty Ltd.
Our goal is to ensure that your personal information is accurate, complete and up-to-date. To assist us with this, please contact us if any of the details you have provided change. You are able to access and update your information at any time. If you think we hold information about you that is incorrect in any way or out of date, please contact us.
We will take reasonable steps to correct any of your personal information that you can establish is not accurate, complete and up-to-date.
You may ask us to remove your personal information from our database by notice in writing to the contact details referred to above.
We will, in general, collect your personal information directly from you. For example, we may collect your personal information when you deal with us over the telephone, send us correspondence (including letters, faxes and emails or via our Platforms).
We use your personal information for the following purposes:
the supply of our Services;
WRS is committed to keeping your information secure and we will take reasonable precautions to protect any information we hold about you.
In order to supply our Services, we may need to disclose your personal information to third parties such as other companies and persons that we engage to help us supply our Services including to process payments, electronic communication providers and data analysis. We take steps that your personal information is only used for the services/purposes we require.
If we sell our business or any assets forming part of our business, or our intellectual property rights relating to our Platforms, you agree that we may transfer to the buyer your personal information.
We are open with you about what kinds of personal information WRS holds and what we do with it.
Other than as set out above or as required or permitted by law, we do not disclose your personal information we collect to third parties for the purpose of allowing them to direct market their products and services, unless you agree to us doing so on an “opt in” basis.
In addition to the above, our web server may log details about any computer used by you to access our Website. In addition, our Website may store cookies on the web browser of your computer in order to better serve you upon your subsequent visits to our Website.
Clients are allowed access to personal information that WRS holds about them, Incorrect or inaccurate information will be corrected where necessary. If we need to deny your request for access, we will let you know why. Generally, this will only be in cases where providing access would be unlawful or not within the realms of the legislation.
We are committed to protecting your personal information from unauthorized access, modification and disclosure. We store your personal information either in hard copy form or as electronic data in our IT systems. We use commercially reasonable physical, managerial and technical safeguards to preserve the integrity and security of information in our care, both during transmission and once we receive it.
WRS does not adopt government agent identifiers, for example, tax file numbers or Medicare numbers as a means of identifying you.
The nature of business means that strictly speaking the use of Google Gmail Professional means that client data is transferred overseas. Furthermore overseas backups by Iress, the provider of our Xplan Software as well as market data for the stock exchange means that information is backed up overseas. As such from time to data in its various forms shall find its way overseas. WRS take security very seriously and work towards ensuring the highest level of protection in these situations.
No method of transmission over the internet, or method of electronic storage is 100% secure however. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. We maintain physical security over our hard copy and electronic data, such as locks and security systems. We also maintain computer and network security, for example, by using firewalls and other security systems such as user identifiers and passwords to control access to our computer system.
Generally, WRS does not collect sensitive information about you (eg; information about your religion, race, political views). If we do need to collect sensitive information about you, we will only do so with your consent.
If you have any queries:
Please contact us if:-
• You believe someone has gained access to your personal information by mistake
• You wish to know what personal information WRS is holding about you or you would like to gain access to or amend that information.
You may contact us by:
• Telephone – (07) 3319 4888
• Writing to us at PO Box 57, Spring Hill QLD 4000
We will take all reasonable steps to either supply the information or to correct the information.
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